How bad is the economy? Imagine trying to make a reservation for a hotel room at 9pm in the evening for a date 2 months out and being told to call back tomorrow at 8am when "reservations" is open! When I laughed and said I had never heard of such a thing, the hotel rep asked "what?". I said that I never heard of a business telling a customer to go away, she replied she wasn't doing that, just to "call back tomorrow after 8am".
Is this what the owner had in mind? Could the person on the line have asked for my contact info to followup that I didn't go elsewhere?
Here's the icing on the cake. When I related the story to my wife, she said she runs into it "all the time".
This is all happening when unemployment is north of 10% and the economic news is reported as dismal. I know 10 year old kids who are more enterprising!
Lesson: check what's being said regularly by your team with the customer. Be a customer and "test the system". Are you welcoming business or sending it away?
Opportunity!!
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Unbelievable I know Jack.....yet true! I'm sure the owner didn't mean this to occur at all but then whoever that person is they did not check their own "system".
ReplyDeleteKendall